About
I’m Jordan Bruneau. I fix and optimize so you don't have too.
With a multifaceted career spanning customer service, technical support, and specialized roles working with Apple products, I’ve ventured through various facets of technology before finding my passion as an SEO consultant.
Adaptable, self-motivated, and meticulously organized, I navigate diverse terrains, from repairing electronics to strategizing SEO enhancements.
Let’s connect to explore how my diverse skill set, and passion for optimization can contribute to your ventures.
Resume
01.
Search Engine Optimization Coordinator
First Rank SEO - 1.7 yrs
- Audited client websites, developed strategies to maintain google rankings, and general website maintenance for 10 – 15 projects per month.
- Worked closely with management to develop strategies to increase live google
rankings for our North American and local clients. - Implemented process to develop silo strategies for SEO projects; this became a
crucial part of the on-boarding procedure for new clients.
02.
Customer Service Specialist | Technical Support Representative
Shaw Communications - 3.5 yrs
- Solved complex cable equipment issues within the expected time frames, average
time was 10 minutes per call and under 2 minutes between calls. - Volunteered to learn and support new products, which led to faster deployment to
customers. - Experience with customer de-escalation in a high-paced retail environment, this
contributed to better customer relations.
03.
Apple Specialist - Apple Technician
Simply Computing - 2yrs
- Grew from part of the sales team into an Apple service technician.
- Contributed to team success by filling multiple roles when short staffed.
- Trained and coached employees in Apple software and procedures.
- Selected to help develop the company mission statement with other employees.
- Ran weekly seminars to small groups of up to 15 customers on Apple products and
general PC literacy.
Education & Certifications
Google IT Support Certificate (2023)
Nelson McIntyre Collegiate: Grade 12 Diploma (2010)
Software Knowledge & Online Tools
- Windows 10/11
- Linux
- Mac OSX / MacOS
- IOS / Android
- Virtual desktop applications (e.i Oracle VM VirtualBox)
- Adobe Design Suite (Photoshop, Illustrator,)
- Screaming Frog – (SEO Tool)
- Surferseo.com – (SEO Tool)
- Ahrefs.com – (SEO Tool)
- Google Search Console / Google Analytics
- Content management systems (e.i. Shopify, WordPress, Sitefinity, Squarespace)
Who I am
I am a neurodivergent individual, who is creative, holistic, and passionate.
All of these traits show through in the work that I do.
Nerd at heart I have a fond love for Anime, video games, history, and all things technology.
I have an amazing wife and three wonderful children that drive me to better myself everyday.
Right now I am working to increase my knowledge base to better support my clients.
I just completed the Google IT Certificate in 2023 and am currently studying Google marketing courses among others.